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FREE SHIPPING OVER $60

Shipping policy


SPEND
COST
DELIVERY TIME
 TYPE OF SERVICE

OVER
AUD$60

 FREE 2-8 DAYS* AUSTRALIA POST

UNDER
AUD$60		 AUD$9.90 2-8 DAYS* AUSTRALIA POST
- AUD$13.99 1-4 DAYS* AUSTRALIA POST
(express)

*Business Days
** Shipping times are provided by our couriers and can vary depending on shipping location and other external factors. 

 

INTERNATIONAL CUSTOMERS: 

United States: All orders to America have a Standard Shipping Fee of USD$18 (6-27 Days* Delivery Time). Tracking provided.

New Zealand: All orders to NZ have a *tracking included* Standard Shipping Fee of AUD$15.99 / NZD$17.99 (6-27 Days* Delivery Time). 


QLD & NSW CUSTOMERS: Stay up to date with the latest from Australia Post HERE. Due to the recent floods, fires and pandemic. Shipping may be impacted Australia Wide.

AUSTRALIAN CONSUMER LAW
Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified. 

SHIPPING
Delivery times are quoted in business days for metro areas and are estimates, please expect an extra 2-3 days of wait time if your order is being delivered to a rural location.

Delivery times may be extended during busy seasonal peak times ie. Christmas.

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).

We make every effort to ship all orders within a 24 hour time frame, however during busy periods and campaigns, orders may take up to 48 hours to fulfil and dispatch. You will receive a shipping confirmation email as soon as the order has been dispatched. You can also select to receive updates via SMS at checkout after you place your order.

PO BOXES
We DO deliver to PO Box's, however it is the customers responsibility to collect their order within 14 days of PO arrival; to be eligible for Oz Jewellery & Decor's "No Question's Asked" 14 day returns policy. 

FREE SHIPPING ON ORDERS OVER AUD$60 – AUSTRALIA WIDE
Our Australian customers are entitled to FREE SHIPPING and FREE ORDER TRACKING when spending over $60 at Oz Jewellery & Decor. This shipping method is powered through Australia Post and is not Express. If you urgently need your order received within a 1-4 day time frame, please select the Express Shipping method. Our standard shipping method offers a free tracking service and orders sent via Australia Post use an Authority To Leave (Without Signature) service. If delivery is attempted while no one is home, the courier will leave your parcel at your property. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a business address wherever possible.

If you have a question regarding your delivery, you can visit the AUS POST help page HERE. Or contact Australia Post directly on 13 76 78 (8am-6pm AEDT Mon - Fri). If they're unable to assist you, feel free to get in touch with us. Check your order confirmation we sent you via Email, it will have your Australia Post tracking number. 

EXPRESS INTERNATIONAL DELIVERY – CURRENTLY UNAVAILABLE

STANDARD INTERNATIONAL DELIVERY – AUSTRALIA POST

Orders sent via Australia Post’s international shipping service are shipped via a standard service. Once your order leaves Australia, it will be transferred to your local postal service for delivery. You can track your order online here.

Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.

We have highlighted our main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced. 

CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.    

INTERNATIONAL TAXES & DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.   

EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.